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FAQs

SILK CONFERENCE – FREQUENTLY ASKED QUESTIONS 1. What is Silk Conference? 2. Why Silk Conference? 3. Is it meant only for Business? 4. How is it different from other conventional conferencing systems? 5. What are the unique features offered by Silk Conference? 6. What are the Advantages of Silk Conference Service? 7. What are the applications of Silk Conference Service? 8. How can I subscribe to Silk Conference Service? 9. When can I access conference facility?
STANDARD AUDIO CONFERENCE (Landline and Mobile users only) 1. How can I access the Audio Conferencing Service? 2. Who is a Chairperson? (Chairperson = Organizer, Facilitator, Moderator, Leader)? 3. What is a PIN Pair? 4. What happens when I sign up for a conference? 5. How do I Schedule audio conference using Silk Conference service? 6. How many participants can be invited for a meeting? 7. What is the maximum duration of a meeting? 8. How much earlier can we book for a conference? 9. How are the reservations confirmed? 10. Does the email mention the participant pin & Chairperson pin to every participant? 11. Do I have to call to schedule a Conference each time? 12. What is the cancellation period & procedure? 13. What if a wrong PIN number is entered or the participant forgets his PIN number? 14. How is the audio service charged? 15. What is the maximum number of participants in a meeting? 16. Can I change my Password? 17. If have some general questions about Audio Conferencing, how it works and the features options, who should I call? 18. Can I record a conference? 19. What is the Audio conferencing features?
PC BASED CONFERENCING 1. What is PC Conferencing? 2. How is the PC service charged?

A. GoTo Meeting Overview

1. What is GoToMeeting? 2. What can I do with GoToMeeting? 3.What is difference between GoToMeeting, GoToWebinar and GoTo Meeting Corporate? 4.Is there a cost for using GoTo Meeting Voice conferencing feature? 5. How do I join an Online Meeting? 6. What are the system requirements for attending a meeting? 7. Can Mac Users join the meeting? 8. Can I view Presentations in full screen format? GoTo Meeting Overview 9. What are the system requirements for running GOTO Meeting? 10. How do I start using GOTO Meeting? 11. Can I increase the number of attendees allowed in a meeting? 12. How do I change my password? 13. How do I schedule a Meeting? Using GoTo Meeting on A PC 14. How do I start a Scheduled Meeting? 15. Can I Use GoTo Meeting with email or instant Messaging applications? 16. How do I save chat sessions from my meetings GOTO Meeting on a MAC Computer 17. How do I install GoTo Meeting on my Mac Computer? 18. How do I schedule a meeting? 19. How do I start a scheduled Meeting? 20. Can I Use GoTo Meeting with email or instant messaging applications? 21. How do I save chat sessions from my meetings? 22. How do I share one application and nothing else? Meeting Recording and Playback 23. How do I record a meeting? 24. How do I record audio for meetings using GoTo Meeting Total Audio Feature? 25. Is meeting recording available for Mac users? 26. Can Mac users view recorded meetings? 27. How do I convert recorded meetings to Windows Media Player format? 28. How do I save a recorded meeting? 29. Where are my recorded meetings stored? 30. How do I playback a meeting I just recorded? 31. Can I edit a recorded meeting? 32. Can I email a recorded meeting? GoTo Meeting Security 33. Is my online session secure? 34. How does GoTo Meeting work with firewalls? 35. Can I catch a virus or be exposed to spyware by hosting or attending a meeting? 36. How do I adjust inactivity time –out setting? (PC Users Only) 37. How do I ensure that only invited attendees can gain access to my meetings?

B.GOTO Webinar -Overview

1. What is GoTo Webinar? 2. What can I Do with GoTo Webinar? 3.Is there a cost for using GoTo Meeting Voice conferencing feature? 4. Is GoTo Webinar secure? Attending a Webinar 5. How do I join a Webinar? 6. Do I Need a GoTo Webinar account to attend a webinar? 7. What are the system requirements for attending a webinar? 8. Can Mac users join a webinar? 9. Can I view presentations in full-screen format? Getting Started 10. What are the system requirements for running GoTo Webinar? 11. How do I start using GoTo Webinar? 12. How do I install GoTo Webinar on my Mac computer? 13. How do I join a webinar? 14. How do I schedule a Webinar? 15. How do I start a scheduled Webinar? 16. How do I change my account password? Webinar Roles 17. What is an organizer? 18. What is a panellist? 19. What is a presenter? 20. What is an attendee? Using GOTO Webinar 21. How do I customize my Webinar registration page? 22. How do I monitor my attendees during a Webinar? 23. How do I download GoToWebinar reports? 24. What is the difference between chat and Q&A? 25. How do I save question and answer sessions from my Webinars? 26. Can I allow a co-presenter to help me with a webinar? 27. Can I approve Webinar registrants before allowing them to attend 28. Can I draw and highlight items during a presentation? 29. Can I conduct poll and surveys of my attendees? 30. Can I drop in PowerPoint files? 31. Does GoTo webinar have a file transfer facility? 32. Can I take control of the attendee desktops? 33. How do I share one application and nothing else? 34. How do I record a webinar? 35. How do I record audio for meetings using GoTo Meeting Total Audio Feature? 36. Is Webinar recording available for Mac users? 37. Can MAC users view recorded webinars? 38. How do I convert recorded Webinars to Windows Media Player format? 39. How do I save a recorded Webinar? 40. Where are my recorded meetings stored? 41. How do I playback a Webinar I just recorded? 42. Can I edit a recorded Webinar? 43. Can I email a recorded Webinar? GOTO Webinar Secuirty 44.Is my Web event secure? 45. How does GoToWebinar work with firewalls? 46. Can I catch a virus or be exposed to spy ware by hosting or attending a meeting? 47. How do I adjust inactivity time –out setting? (PC Users Only) 48. How do I ensure that only invited attendees can gain access to my Webinars?
HDFaces Video Conferencing GoToMeeting with HDFaces, a high-resolution video conferencing technology, enables participants to share and view up to 6 high-resolution video conferencing streams in session while viewing the presenter's screen. 1. What is Videoconferencing? 2. How is HDFaces different from other web conferencing video solutions? 3. Does GoToMeeting HDFaces work on Macs? 4. What are the system requirements for GoToMeeting HDFaces? 5. Which webcams are recommended? 6. Which webcams are unsupported? 7. How many video streams can we share with GoToMeeting with HDFaces? 8. If 6 video streams are being shared and I turn off my video stream, can another participant share their video? 9. Can I temporarily stop my webcam without giving up my webcam slot? 10. Can international customers use GoToMeeting with HDFaces? 11. Is HDFaces available on GoToWebinar and GoToTraining? 12. If I'm participating in the GoToMeeting Web Viewer Beta, can I also participate in GoToMeeting with HDFaces? 13. Are attendees required to install HDFaces prior to attending a meeting? 14. How do I set up my webcam to use with GoToMeeting with HDFaces? 15. What happens if I install a webcam during an HDFaces session? 16. What are the bandwidth requirements for HDFaces? 17. What is the supported video frame rate? 18. What kind of security does HDFaces provide? 19. How many video conferencing webcams can be shared with GoToMeeting with HDFaces? 20. Can I join a GoToMeeting with HDFaces session from an iPad, iPhone or iPod Touch? 21. Can I join a GoToMeeting with HDFaces session from an Android Smartphone? 22. Can I hide webcams? 23. Can I position webcams so they always remain on top of all my other applications? 24. Can I adjust the positioning and display of my webcams? 25. What are some video conferencing tips and best practices? 26. How do I select a different webcam if I have more than one plugged in to my computer? 27. Can I record webcams during an HDFaces session?
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